Leif Andersson på illumineight under en längre tid skrivit blogginlägg för Axelos. Leif är också bidragande till boken ITIL 4 Foundation. Skrivandet görs ihop med Axelos mediapartner Metamorphic PR och Jon Clements. Nedan är en lista på de inlägg som hittills publicerats.
- Digital, IT and a move to better sustainability | Axelos
- Behaviour and ITIL 4 | AXELOS
- Service management practices for a post-Covid world
- Cultural transformation – vital for business and digital transformation success
- ITIL 4 Managing Professional: aligning operations and strategy with DPI
- ITIL Intermediate v3: Service Design – enabling value creation
- Kanban: making progress and delivering value in ITSM
- ITSM simulation: changing culture, making significant improvements
- ITSM into 2018: framework maturity and business alignment
- ITIL and DevOps – better together
Även ITSM Tools har inlägg skrivna av Leif Andersson
– ITSM Certificate or No ITSM Certificate, That Is… Not the Question
Vetenskapliga artiklar
Göbel H., Cronholm S., Hallqvist C., Söderström E., Andersson L. (2014) IT Service Management: Core Processes Aligning Business and IT. In: Abramowicz W., Kokkinaki A. (eds) Business Information Systems Workshops. BIS 2014. Lecture Notes in Business Information Processing, vol 183. Springer, Cham. https://doi.org/10.1007/978-3-319-11460-6_13
Cronholm S., Andersson L. (2020) Towards A Process Model for Data-Driven Innovation using a Grounded Theory Approach, In: Deokar, A. (ed) e-Service Journal
